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Refunds and Returns

Refund policy

Please choose carefully. Diabetes Queensland is happy to exchange or refund faulty merchandise when proof of purchase is supplied. 


Damaged or incorrect merchandise
We will, upon your request, replace any merchandise that is received in a damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

You can find full details of our Refund Policy, including procedures for returning a faulty product,


If you have questions, please email or contact one of our friendly staff on 1800 177 055

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