Collection of your personal information
We always try only to collect and hold information that we need for a particular function or activity.
The kinds of information we may collect or hold include your name, gender, date of birth, lifestyle information, postal address, residential address, email address, phone number, credit card details and/or other payment information.
The main way we collect personal information is directly from you. This may include collecting information:
- Face to face during events, interviews undertaken for the provision of diabetes services;
- Over the phone – including on the Infoline;
- In writing – including when you complete a Membership Application Form, Donation Form, Survey or a letter sent to us;
- Online – including when you use online member and donation portals, the online shop or member email system and
- From received job applications.
When a person with diabetes is under 18 years old or lacks the mental capacity and legal competence to make decisions, the person’s primary carer or guardian must consent to the collection of the person’s information.
Collecting sensitive information
To administer our services, we may also collect or hold sensitive information – including health information, racial or ethnic origin, and preferred language. For example, we might ask for your weight, diabetes type, medication type, cholesterol level and HbA1c upon your initial consult or at events so that we can develop the right health care plan for you.
From time to time we may also collect personal information from third parties. This may include legal guardians, organisations or health care professionals associated with the provision of the NDSS (i.e. diabetes care plans or contact details), and information providers (i.e. providers of personal information available in the public domain or list purchase providers).
It is your choice to provide personal information to us. Wherever it is lawful and practicable, you have the option not to identify yourself or to use a fictional name when interacting with us.
You can remain anonymous when using some parts of our Websites. However, it may be necessary for us to collect your Personal or Sensitive Information if you would like to access certain materials or services. If you choose to withhold the information we require, we may not be able to provide the services you have requested.
Website usage and cookies
We use a range of tools provided by third parties, including Google and Bing, to collect or view website traffic information. These sites have their own privacy policies.
We collect the following data from individuals who visit our website:
- The number of visits;
- Date and time of visits;
- Number of pages viewed; and
- How users navigate through the site.
A cookie is a small amount of data that is transferred to the individual’s browser by a Web server and can only be read by the server that gave it to the individual. It functions as the individual’s identification card and enables us to record the individual’s passwords, purchases, and preferences. It cannot be executed as code or deliver viruses.
Most browsers are initially set to accept cookies. An individual can set their browser to notify them when they receive a cookie, giving them the chance to decide whether to accept it or not. For some Web pages that require an authorisation, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.
Storage and security of your personal information
We are committed to protecting the security of all personal information we hold from misuse, interference, loss and unauthorised access, disclosure or modification.
We store personal information in both paper and electronic format.
Paper-based: All personal information stored as a paper-based record is held either on the premises within locked cabinets or at a secure external access-controlled facility.
Electronic-based: All personal information held as electronic data is securely stored on local Australian servers backed up nightly or in real-time. Personal information held in this manner is subject to restricted access and password protection. All staff access to personal information held on our servers is monitored. Our network is secured to ensure that no-one outside the office can access it unless they have been afforded special privileges.
When personal information is no longer required for carrying out our functions or activities, all reasonable steps are taken to destroy or ensure that the information is de-identified. This will apply unless we are required, under Australian law, to retain the personal information for a specified period.
Diabetes Queensland regularly contact members, non-members and supporters on our database to provide updates on our services.
How to ‘opt-out’ of direct marketing communication
You can choose to ‘opt-out’ of receiving direct marketing. Direct marketing communications include surveys, research opportunities, fundraising campaigns and event information.
When you freely provide your personal information, you automatically opt-in to receive direct marketing communication.
You can choose to ‘opt out’ of receiving direct marketing communications at any time by selecting ‘unsubscribe’ on email communications sent by us, or by one of the following ways:
- Contacting 1800 177 055
- Emailing firstname.lastname@example.org
If you choose to ‘opt out’ of receiving our direct marketing communications, you may be asked to provide your full name, address, date of birth and membership number for verification purposes.
Disclosure of Personal Data
Diabetes Queensland will only disclose your personal information to third parties in the following circumstances:
- where you have consented to the disclosure;
- to protect or defend the legal rights or property of Diabetes Queensland, our affiliated and group companies or their employees, agents and contractors (including enforcement of our agreements);
- to protect against fraud or for risk management purposes;
- to comply with the law or legal process; or
If Diabetes Queensland should disclose personal information to third party contractors, Diabetes Queensland takes steps to either:
- De-identify the personal information; or
- Ensure that those contractors are authorised only to use your personal information to perform the specialised function.
Choosing not to provide personal information may affect the services and programs we can provide to an individual.
Notifiable Data Breaches
The Privacy Act Amendment, Notifiable Data Breaches (NDB) Act 2017 requires Diabetes Queensland to notify particular individuals and the Office of the Australian Information Commissioner about ‘eligible data breaches’.
A data breach is eligible if it is likely to result in serious harm to any of the individuals to whom the personal or sensitive information relates. Diabetes Queensland will make an objective assessment of whether a data breach is likely to result in serious harm and take remedial action according to its data breach response plan. See www.oaic.gov.au for further information.
Disclosure to like-minded charities
Occasionally we may disclose your member/donor mailing details to other like-minded charities so that they can provide you with information about their activities or services that you may find interesting. If you do not wish to receive mail from like-minded charities, you can contact our privacy officer by email on email@example.com or by telephone on 1800 177 055. To make a request, please provide your full name and address and/or your membership or donor number for verification purposes.
Disclosure of personal information overseas
Quality of Personal Information
To ensure that the personal information we collect is accurate, up-to-date and complete we:
- record information in a consistent format;
- where necessary, confirm the accuracy of information we collect from a third party or a public source;
- promptly add updated or new personal information to existing records;
- regularly audit our contact lists to check their accuracy; and
- We also review the quality of personal information before we use or disclose it.
Accessing and correcting your personal information
Under the Privacy Act (APPs 12 and 13) you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information. We must respond to access and correction requests within 30 days.
Accessing your personal information
You can access your personal information collected and held by us, provided there is no Australian law preventing you.
You can request access by the following methods:
- Call us: 1800 177 055
- By email: firstname.lastname@example.org
- By post: Privacy Officer, Diabetes Queensland, GPO Box 9824, Brisbane, Qld 4001
To access your information, you must provide your full name, address, date of birth and membership number for verification purposes.
Access to your personal information will be provided in the manner that you request unless it is unreasonable and impracticable for us to do so.
Correcting your personal information
You can ask to correct your personal information throughout the year. This can be done by completing a Diabetes Queensland Membership Renewal or Donation form. You can request to have this sent to you by post or email.
You can also correct or update your personal information by calling us 1800 177 055. To correct or update your personal information you will need to provide your full name, address, membership number and date of birth.
How to make a Complaint
If we receive a complaint from you about how we have handled your personal information, we will determine what (if any) action we should take to resolve the complaint.
If you do not wish to raise the complaint with us directly, you can contact the Office of the Australian Information Commissioner.