COVID-19 Safety Measures

For attendees and staff at our diabetes education events

We’re here for you, and we’re committed to keeping you safe at our upcoming events. Things are a little different now, but we’ve implemented new measures to protect the safety and wellbeing of attendees and staff at our diabetes education events.

What to expect at our events

  • COVID-Safe venues
    We will only hold events at venues who have registered as COVID-Safe business and have provided us with a copy of their COVID-Safe Plan.
  • Physical distancing
    Larger room size to accommodate a minimum of 4 square metres per person with at least 1.5 metres spacing between each seat.
  • Reduced capacities
    We have reduced the capacity of most events to just 10 people. This means unfortunately partners or additional guests won’t be able to attend for now, unless they are a carer providing essential support.
  • Additional COVID-19 safety screening
    Diabetes Queensland Health Professionals will conduct temperature checks and ask people attending our events a few screening questions prior to entry.
  • Recording contact details
    Contact details including the name, address, and phone number of everyone attending the event will be collected to assist health authorities with contact tracing if required.
  • Reduced contact
    Frequently touched/shared items such as water jugs and glasses, pens etc. will no longer be provided at our events. A list of items you should bring with you is below.
  • Hand hygiene
    Access to hand washing facilities and hand sanitiser.

What you need to do before attending our events

  • Register for the event at or call the NDSS Helpline on 1800 637 700
    • You must register before attending an event, we strictly cannot accept anyone who arrives on the day without a prior registration.
    • Only one person per booking – no partners or additional guests (unless they are a carer providing essential support; this will be assessed on a case-by-case basis by Diabetes Queensland Health Services team).
    • If more than one member of your group (e.g. your partner, family member or friend) has diabetes and wishes to attend the event, they must register separately with their own NDSS number.
  • Update your contact details
    • At the time of registering, please check your address, phone number, and email address are up to date.
  • Know the symptoms of COVID-19. STAY HOME and follow the advice of local health authorities if you feel unwell. Do not attend the event if you are experiencing symptoms, which include:
    • Fever
    • Coughing
    • Sore throat
    • Shortness of breath
  • If you have been to a location or ‘hotspot’ with known COVID-19 cases within the past 14 days, STAY HOME and follow the advice of local health authorities. Do not attend the event.
  • If you are no longer able to attend the event, please call or email us to cancel your registration. Due to the reduced event sizes, all of our events will have a waitlist and we can offer your place to someone else.
  • Bring along the following items with you:
    • A full water bottle/drink bottle
    • A pen and note paper
    • Your preferred ‘hypo’ (low blood glucose) treatment e.g. juice poppa, jellybeans; and/or other snacks
    • Reading glasses (if required)
    • A face covering e.g. face mask if it is recommended at the time by local health authorities, or if it becomes a Government-mandated requirement. Stay up-to-date at
  • Please arrive 15 minutes early to allow extra time for check-in requirements such as temperature checks and collection of contact details.

Conditions of entry

The event may be subject to postponement or cancellation if the local area becomes a COVID-19 ‘hotspot’ or there is increased community transmission in the area. Diabetes Queensland will continually monitor the updates and alerts from QLD Health, and contact registered attendees if there are any changes.

To ensure the health and safety of all participants and staff, the following conditions of entry apply to our events. Diabetes Queensland reserves the right to refuse entry to any person who does not satisfy the requirements.

  • You MUST register for the event. Walk-ins will not be accepted (this includes those who have been registered on the waitlist).
  • Before entering the event, you will be asked the following questions:
    • Are you experiencing any cold or flu-like symptoms?
    • Have you been in contact with someone with COVID-19?
    • Have you been tested for COVID-19 and are awaiting your results?
    • Have you been to a known hotspot within the last 14 days?
    • If you answer YES to any of these questions, you will be asked to go home and follow the advice of local health authorities. You must STAY HOME and do not attend the event if any of these apply to you.
  • Your temperature will be checked by a Diabetes Queensland Health Professional. If it is above 37.5°C, you will be asked to go home and follow the advice of local health authorities.
  • You must provide your contact details to Diabetes Queensland staff on the day, including full name, address, and phone number.
  • Hand hygiene – wash your hands with soap and water, or use hand sanitiser before entering the event.
  • Wear a face covering e.g. face mask if it is recommended at the time by local health authorities,or if it becomes a Government-mandated requirement. Stay up-to-date at

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