COVID-19 Safety Measures

For attendees and staff at our diabetes education events

We are currently delivering events in line with federal and state government guidelines to ensure the health and safety of all participants and staff. We look forward to welcoming you to one of our diabetes education or community events. Please read the information below including our Conditions of Entry. We thank you for your understanding and cooperation.

What to expect at our events

  • COVID-Safe venues – we only run events at COVID-Safe registered venues.
  • Physical distancing – smaller group sizes and/or larger rooms used to accommodate physical distancing guidelines.
  • COVID-19 screening questions – all participants will be asked a set of COVID-19 screening questions upon arrival.
  • Reduced contact – frequently touched items such as water jugs and glasses, pens etc. will not be provided at our events. A list of items you should bring with you is below.

What should I do before attending an event?

  • Register for the event at, or call the NDSS Helpline on 1800 637 700 or Diabetes Queensland on 1800 177 055.
    • You must pre-book before attending the event. Waitlist registrations are not considered a confirmed booking.
    • You are welcome to bring a family member or support person to our group education programs, however please ensure you provide their details when you book. If they have diabetes, they should make a separate booking with their own NDSS number.
  • Update your contact details. When you make your booking, please check your address, phone number, and email address are up to date.
  • If you can no longer attend the event, please call or email us to cancel your booking. We may be able to offer your place to someone on the waitlist.
  • Bring along the following items with you: a full water bottle; pen and note paper; your preferred ‘hypo’ (low blood glucose) treatment such as a juice poppa, jellybeans, and/or other snacks; and reading glasses if required.
  • Please read the COVID-19 conditions of entry below, including when not to attend the event.
  • Please arrive 10-15min early to allow extra time for check-in requirements.

Conditions of entry

To ensure the health and safety of all participants and staff, the following conditions of entry apply to our events. Diabetes Queensland reserve the right to refuse entry to any person who does not meet these conditions.

  • You must have a confirmed pre-booking, including your support person if you wish to bring someone along. Waitlist registrations are not considered a confirmed booking.
  • All participants will be screened at entry. Please stay home and do not attend the event if:
    • You are currently experiencing any cold or flu-like symptoms, such as fever, sore throat, cough, runny nose or shortness of breath.
    • You have been tested for COVID-19 and are still awaiting your result.
    • You have been in contact with a confirmed COVID-19 case in the last 14 days.
    • You have been to a known exposure site in the last 14 days. These are listed at
  • If applicable, please wear a face mask when recommended by local health authorities or if it is mandatory at the time of the event. Stay up-to-date at
  • The event may be subject to postponement or cancellation due to the COVID-19 situation. Diabetes Queensland will continually monitor the updates and alerts from Queensland Health, and contact registered attendees if there are any changes.

Higher risk groups

There are some members of our community who are at higher risk of serious illness should they contract COVID-19. If you fit into any of the following categories, please take extra care to protect yourself from infection, and consider your own personal situation before attending group education programs during the pandemic.

  • Aboriginal and Torres Strait Islander people 50 years and older with one or more chronic medical conditions, such as diabetes
  • People 65 years and older with chronic medical conditions, such as diabetes
  • People 70 years and older
  • People with compromised immune systems.

By choosing to attend one of our events, you acknowledge and accept that participation is at your own risk.

If you have any questions about your safety when attending one of our workshops, please call the NDSS Helpline on 1800 637 700 and ask to speak to a Diabetes Educator, or alternatively speak with your healthcare team.

Join our community of over 33,000 people living with diabetes