Injection Aids
Testing Products
Foot and Body Care
Fundraising Products
Health Professional Products
Identification Jewellery
Insulated Travel Organisers
Miscellaneous
Reference Books, Videos, DVD and CD-Roms
Orthotic Products
Health Promotion Resources
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Please note: Diabetes Australia Queensland –can only ship products to destinations within Queensland For all orders outside of Queensland postcodes please ring 1300 136 588
Shop Policy All transactions conducted at the Diabetes Australia – Queensland shop are in Australian dollars (AUD).
Shipping And Delivery Policy We deliver products to Queensland postcodes only, using Australia Post. Delivery costs are fixed with the exception of orders requested via the NDSS shopping cart, as these are free of delivery charges. The delivery cost will appear in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days and delivery times are estimated at between 5-10 business days depending on your location within Queensland.
Customer Service Policy Diabetes Australia – Queensland is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Refund Policy Please choose carefully. Diabetes Australia –Queensland will be happy to exchange or refund faulty merchandise when proof of purchase is supplied. Due to health reasons, no refund can be given on Blood Testing Monitors, Lancets, Lancets Devices, Injection Devices and all products ordered through the NDSS shopping cart. Request for refunds on products for any other reason will only be made if the product is returned unused in the original packaging within two months of purchase.
Security Policy When purchasing from Diabetes Australia – Queensland, your financial details are completely private and pass through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. SSL encryption is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre on 1300 136 588 or at info@diabetesqld.org.au.
